What we agree to, and what you do

The short version

• Candidates pay nothing, ever. Applying, being assessed, sitting tests and holding a record are all free.
• A company buys credits in advance. One credit is one candidate delivered, at ₹500.
• A credit is spent at the moment a candidate clears the bar the company set. Posting, applications, ranking and assessment cost nothing.
• A charge is not reversed. Why, and the two things we do instead.
• Credits lapse 12 months after they are granted.

Accounts

A company account is created by us, not by filling in a form. There is no self-serve employer signup, and that is deliberate: the product hands hiring teams real people's work histories, and we would rather know who is asking.

Candidate accounts are self-serve and free. You confirm your email before you can apply for anything, because an unverified address is the cheapest way to apply as somebody else.

You are responsible for what happens under your account. Tell us at hello@getrolepass.com if you think somebody else is using it.

Credits, and what they buy

Credits are bought before they are used. There is no invoice at the end of the month and no balance that can go negative, which is the point: the most a role can cost you is the number you agreed to when you published it.

What a credit is

One credit is one candidate delivered to you, at ₹500. A candidate is delivered when their assessed score reaches or passes the bar you set for that role. That is the only event that spends a credit for a candidate.

What is free

Posting a role, receiving applications, ranking applicants against your requirements, and the aptitude and skill tests we put them through are all included. We assess up to 5 people for each place you buy, and you are charged for none of them unless one clears your bar. Some plans include more.

What costs extra

An AI interview is ₹400 and is charged when the interview is planned for a candidate, once per candidate per role. It is separate from a delivery because it is separate work.

Reading and ranking a CV you upload yourself is charged separately and at a fraction of a delivery, because you already have that person and we hold no confirmed record for them.

Holding and lapsing

When you publish a role for a number of people, we hold that many credits against it. Held credits cannot be spent on another role, and they are returned in full if you close the role before it finds everybody. Credits lapse 12 months after they are granted.

The bar, and why it has a ceiling

You set the score a candidate must reach. It can be no lower than 50, and no higher than 80 on the free plan, 85 on pay as you go, or 90 on premium.

There is a ceiling because a bar nobody can clear is not selectivity, it is a role that never fills while we assess people for nothing. Setting a bar far above what you would actually interview, reading how many people fell just below it, and then approaching those people elsewhere is a use of this product we will end an account for.

For the same reason, the people below your bar are shown to you as a shape rather than a list: score bands, ten points wide, with no count given for a band holding fewer than five people, and never a name. You can see that widening the role would reach more candidates. You cannot work out who they are without buying them.

How you may use it

The things that will end an account, rather than a long list:

• Taking a candidate's details out of RolePass to approach them somewhere else instead of paying for the delivery.
• Scraping, bulk-exporting, or automating against the product outside what the interface offers.
• Using the assessment record to screen for anything other than the job: we flag role wording that appears to do this, and we keep the flags.
• Applying as somebody else, or submitting work that is not yours to an assessment.

We log reads of candidate records against the person who made them, so "did anybody at this company look at me" has an answer.

What we do not promise

RolePass scores, ranks and confirms. It does not decide, and we do not guarantee that any role will be filled, that any candidate will be hired, or that a score predicts how somebody will do a job.

A terminal decision about a candidate must name a person or a rule that a person reviewed. We enforce that in the product because an automated rejection nobody owns is not something either side can appeal.

Our liability to you for any claim is limited to the credits you have paid for and not used. We are not liable for hiring outcomes, lost opportunity, or a candidate's conduct.

Ending it

You can stop using RolePass whenever you like, and we will delete your account and its data on request. Unused credits are returned under the refund policy.

We can suspend an account for the things listed above, or for non-payment. Where we suspend an account for misuse, credits held against open roles are returned and the roles are closed.

Law, and who to write to

These terms are governed by the laws of India, and the courts of India have jurisdiction.

Write to hello@getrolepass.com for anything on this page, including a complaint. We answer complaints ourselves rather than routing them to a form.

Our registered company details and postal address are available on request at the address above while this page is being completed. We would rather tell you that than print an address we have not checked.